Texting on a mobile cell phone MLGW is conducting a program to deliver Text Alerts to its customers via text messagesA text message is a brief written message sent to a mobile phone over a cellular network. Text messages can be used to instantly notify mobile cell phone users about payment due dates and other notifications that are typically sent by postal mail. to notify them of billing due dates and impending cut-offs.

To opt into the program to receive billing notifications and/or cut-off notices, please enter your account number and access code and press the Enroll button at the bottom of the form.

Participants in the MLGW Text Alerts program will receive a notification approximately three business days prior to their billing due date and/or scheduled cut-off date only if there is a balance due.

NOTE: Customer balances in MLGW Text Alerts may not reflect recent payments or adjustments to your account.

MLGW Account Number
Enter your 16-digit account number and account access code as they appear on your bill
(mouse here for a picture of a bill):
Account Number: - - -
Access Code:
Is your name on the MLGW account on your bill?
(It must be in order to participate.)Yes No

Please note the following requirements for participation in MLGW's Text Alerts Program.
  • Customer will be responsible for paying any fees charged by their carrier for text messages.
  • Do not depend on the Text Alert as your primary means for notification. Failure to receive a Text Alert will not relieve you of your obligation to pay your MLGW bill in a timely manner.
  • If you would like to opt out of the program, return to this screen to select the opt-out option.
  • We respect your privacy. All information will only be used in the manner herein described. Memphis Light, Gas and Water will not sell a user's personal information to third parties for any purpose. Memphis Light, Gas and Water may aggregate information on our entire customer base for analysis purposes, but a user's individual personal information will never be sold or provided to any party.

2012 Memphis Light, Gas and Water Division. All Rights Reserved.