We respect your privacy. In utilizing this service you may provide Memphis Light, Gas and Water personal information. Such information only will be used in the manner herein described. Memphis Light, Gas and Water will not sell a user’s personal information to third parties for any purpose.
Memphis Light, Gas and Water may aggregate information on our entire customer base for analysis purposes, but a user’s individual personal information will never be sold or provided to any party.
If you visit our site, we may automatically collect and store the following information:
This information is used by our software programs on our website to create summary statistics that allow us to assess the number of visitors, determine technical design specifications, monitor system performance, and help us make our site more useful to customers. When necessary, information provided to Memphis Light, Gas and Water through this site will be encrypted using Secure Socket Layer(SSL).
You will be asked to provide the following information:
If you are applying to Memphis Light, Gas and Water (MLGW) for utility service for the first
time, complete and submit this form to start service(s) at your new business. In addition, a
connection fee will appear on your first service billing statement. New service requests are
normally completed Monday - Friday, 8:00am - 4:00pm (Excluding Holidays).
If your service request needs to be completed within 2 business days, please do not use this form. Call 901-528-4270.
Please remember, MLGW does NOT provide water service to Bartlett, Collierville or Germantown!
The undersigned(s) herby makes application for utility service(s) and agrees to pay for said
services(s) as measured by Memphis Light, Gas and Water Division’s metering devices in
accordance with the applicable rates and charges as specified in MLGW’s
rate schedule for the above account and any account requested by the undersigned from MLGW. The
customer agrees to allow right of access to MLGW’s agent(s) on the customer’s premises at all
reasonable times and for necessary purposes. The undersigned(s) assume responsibility for
services beginning from the connection date or until MLGW is properly notified of cancellation
of service, and agree that all billings rendered by said company shall be due and payable as per
the bill. Failure to receive a bill does not release a customer from payment obligations. The
customer shall pay collections expenses, attorney fees and court costs if payment is delinquent
due to fraud, default or failure to perform the obligations incurred and set forth in this
agreement. It is agreed by the customer and MLGW that this contract shall apply to the original
address of the customer and to all future addresses of the customer which received service from
MLGW. Information submitted to MLGW in this service agreement is correct and true to the best of
the undersigned(s) knowledge and belief. MLGW appreciates customers who establish and maintain
good pay records. Customers with 24 consecutive months of service beginning with the deposit was
established on the account are eligible for a deposit refund.
MLGW will refund deposits within 30 days, based on A-Rating with the following conditions:
If your pay record does not meet these requirements, you deposit(s) will be held until utility services are terminated. The deposit will be applied to your final bill. MLGW requires each new corporate customer to execute a Corporate Resolution in the form provided by MLGW (Exhibit J in the Customer Care Policy.) To receive service corporations must be registered to do business in Tennessee.
It is Memphis Light, Gas and Water Division’s policy that all general power commercial accounts
be sufficiently secured to prevent possible losses that could result in increased rates. Also, a
General Power Commercial Service Agreement will be required from all new customers. An updated
General Power Service Agreement may be required after 2 years.
This security will be held for two (2) years and may be one of the following types:
The amount of the General Power Deposit is determined by using the consumption used by the previous general power customer at the address for which you are applying for service. We multiply the second highest metered service by 2.5 to obtain the most realistic dollar amount in securing payments on final bills. On newly constructed buildings which have never been occupied, we consider the size of the building, type of operation and load requirements. If after twelve (12) months in operation you feel your deposit is too high, we will, at your request, gladly recalculated your actual billings and adjust your deposits accordingly.
A bond in the amount of the deposit requested will be accepted in lieu of cash deposit upon its receipt from a surety company. The selection of the surety company shall be the responsibility of the customer. However, the Bond Forms must be secured from an approved by Memphis Light, Gas and Water Division. The Bond will be held for two (2) years.
We will accept this type instrument purchased through a bank for a two (2) year period at standard interest rates. The Certificate of Deposit (Time Receipt) will be held in safekeeping by the Division in lieu of the deposit. Certificate must be made jointly to the customer and Memphis Light, Gas and Water.
Irrevocable letter of credit must be furnished to the Division by a bank approved by Memphis Light, Gas and Water Division, which guarantees full payment of deposit if the utility bill is delinquent. Letter must state for a two (2) year liability period.
Letter of reference mailed directly to MLGW Credit Operations from another electric and/or gas utility (24-months of service and good pay credit history required within the last 12 consecutive months) prior to service being connected. An acceptable letter of reference must be on the utility’s letterhead in the same business name, owner and organizational structure (i.e. LLC) as the applicant. This option is not applicable if the applicant has an outstanding debt with MLGW or diversion charges. The security deposit will be assessed and appear on the first utility bill. Once the Letter of Reference is received and approved, the deposit will be credited off the account.
MLGW appreciates customers who establish and maintain good pay records. Customers with 24 consecutive months of service beginning when the deposit was established on the account are eligible for a deposit refund. MLGW will refund deposits within 30 days, based on A-Rating with the following conditions:
If your pay record does not meet these requirements, your deposit(s) will be held until the utility services are terminated. The deposit will be applied to your final bill. The undersigned hereby consents to being contacted by telephone by MLGW employees or our agents regarding your account. In the event that your account goes into default, this contact may be from a Debt Collection Service in an attempt to collect the debt. You agree that we or our agents may place such calls using an automated dialing/announcing technique. You agree that we or our agents may make such calls to a mobile telephone or other similar device. You agree that we may, for training purposes or to evaluate the quality of our service, listen to and record home conversations you have with us or our agents. If you would like additional information concerning our security requirements, please call the Credit Operations Departments at (901) 528-4307.