We respect your privacy. In utilizing this service you may provide Memphis Light, Gas and Water personal information. Such information only will be used in the manner herein described. Memphis Light, Gas and Water will not sell a user’s personal information to third parties for any purpose.
Memphis Light, Gas and Water may aggregate information on our entire customer base for analysis purposes, but a user’s individual personal information will never be sold or provided to any party. If you visit our site, we may automatically collect and store the following information:
This information is used by our software programs on our website to create summary statistics that allow us to assess the number of visitors, determine technical design specifications, monitor system performance, and help us make our site more useful to customers. When necessary, information provided to Memphis Light, Gas and Water through this site will be encrypted using Secure Socket Layer(SSL).
Are you moving outside of the MLGW service area or need to cancel service for your residence?
You will be asked to provide the following information:
To request that MLGW stop electrical, natural gas or water service for your residence, complete and submit this form. Service requests are worked Monday - Friday, 8:00am - 4:00pm, excluding holidays. If your service request needs to be completed within 2 business days, please do not use this form. Call 901-820-7878.
Please remember, MLGW does NOT provide water service to Bartlett, Collierville or Germantown!
MLGW appreciates customers who establish and maintain good pay records. Customers with 24 consecutive months of service beginning when the deposit was established may be eligible for a deposit refund. MLGW will refund Residential deposits within 30 days, based on A-Rating with the following conditions:
If your pay record does not meet these requirements, your deposit(s) will be held until utility services are terminated and applied to your final bill.
The undersigned(s) hereby makes application for utility service(s) and agrees to pay for said service(s) as measured by Memphis Light, Gas and Water Division’s metering devices in accordance with the application rates and charges as specified in MLGW’s rate schedule for the above account and any account requested by the undersigned from MLGW. The customer agrees to allow right of access to MLGW’s agent(s) on the customer’s premises at all reasonable times and for necessary purposes. The undersigned(s) assume responsibility of service beginning from connection date or until MLGW is properly notified of cancellation of service, and agree that all billing rendered by said company shall be due and payable as per the bill. Failure to receive a bill does not release a customer from payment obligations. The customer shall pay all collections expenses, attorney fees and court cost if payment is delinquent due to fraud, default or failure to perform the obligations incurred and set forth in this agreement. It is agreed by the customer and MLGW that this contract shall apply to the original address of the customer and to all future addresses of the customer which receive service from MLGW. Information submitted to MLGW in this service agreement is correct and true to the best of the undersigned(s) knowledge and belief.
If a customer or individual within the household is dependent on 24 hour electrical operating
equipment to sustain life, medical certification of the health condition and the type of
equipment used must be provided to MLGW. MLGW will determine and contact the customer if the
equipment qualifies for the Life Support Program. This program alerts MLGW’s distribution area
of the urgent
need for electricity on the premise. MLGW shall not be responsible for damages incurred due to
lack of service. The Life Support Program does not relieve the customer from full payment of
The undersigned hereby consents to being contacted by telephone by MLGW employees or our agents regarding your account. In the event that your account goes into default, this contact may be from a Debt Collection Service in an attempt to collect the debt. You agree that we or our agents may place such calls using an automated dialing/announcing technique. You agree that we or our agents may make such calls to a mobile telephone or other similar device. You agree that we may, for training purposes or to evaluate the quality of our service, listen to and record conversations you have with us or our agents.